Focused on guaranteeing the best experience

Proximity and experience

We work together with our clients and analyse their needs to manage a tailor-made service that showcases their cultural assets to ensure that they are managed in the best possible manner.

To this end, we define and execute the necessary phases to implement cultural, tourist or educational services, with a clear objective in mind: to meet the expectations of users and provide them with the best experience.

Fields

Audience acquisition

Acquisition campaigns through our call center

E-mail marketing and social media campaigns

Information and call centre services

Visitor care

Welcome and general information

Ticket sales and booking management

Cloakroom

Event management

Mediation

Organisation and management of visits and activities

Coordination network of services and people

We make culture accessible

Cultural mediation and interpretation

Workshops and educational activities

New educational formats and laboratories

Content adaptation

Production and organisation of cultural, tourism, citizen and academic events

We evaluate impact

Audience studies

Service reports

Quality audits

Overall evaluation process

The keys to our services

Nuestro valor principal son las personas. Por eso las claves del éxito de nuestros proyectos son la motivación, la cohesión, la formación y la seguridad de nuestros profesionales. Gracias a la estabilidad de los equipos, podemos garantizar el buen funcionamiento de los servicios, el éxito en la atracción de públicos y la satisfacción de nuestros clientes.

Diseñamos los procedimientos de trabajo asumiendo como propios los objetivos de los clientes. Con ellos validamos el diseño del servicio y formamos equipos profesionales coordinados por nuestros gestores de proyectos.

Want to see how we work?

Cultural mediation and visitor services

Helga de Alvear Museum of Contemporary Art

Reception and management of the public, guided discovery tours

Louvre Museum

Visitor reception and services

Museu Nacional d’Art de Catalunya

Do you want more information?

Consult our expert

Managing a cultural asset so that it fulfils its full potential is a task that calls for experience and collaboration. Over the years at MagmaCultura, we have grown, always prioritising an all-round vision of experiences, a key factor in understanding and creating services tailored to your project.

Miquel Álvarez

Manager of Institutional Relations and New Business